Digital Client Onboarding
Overview of Link.
Link. is a proudly developed digital portal owned by Heinbro. It delivers a fully digital end-to-end client journey from initial onboarding to ongoing lifecycle events, that is fast, efficient and compliant to interface with their clients and accelerate the client onboarding and ongoing review process.
From straightforward processes like opening an account for individuals or small and medium enterprises, to more sophisticated situations like onboarding trusts and complex structures, financial services institutions have to adapt quickly to clients’ fast-evolving needs, and higher demand for a cross-channel experience.
Link. offers fast, scalable, secure digital portals for licensed entities to interface with their clients and accelerate the client onboarding and ongoing review process. Its main goal is to enable financial institutions to deliver a seamless, digital experience for their customers, all while keeping them protected from regulatory change. It gives complete visibility over the process to ensure an expeditious onboarding and/or review process.
Frictionless Digital Client Onboarding Platform
Provide your clients with a very easy to use and unobtrusive way to remotely onboard themselves in their own time.
Enable your clients to complete their application process in their own time though a very simple guided journey. Whether they are individuals submitting their own information or other structured entities having to submit documentation from a distributed group of people, the process is very intuitive, requiring your clients to enter their information only once. To ensure a competitive advantage, we assist the industry leader to implement contactless, fully digital client onboarding to meet clients’ growing expectations for remote interaction possibilities on their channel of choice, all while smoothly granting scalable business continuity and built-in compliance.
Financial Crime & Compliance
Fuse the latest technologies and nable your firm to comply with a wide range of local and global regulations. Fight domestic and cross-border financial crime and digital AML/KYC and our advanced Regulatory Rules Engine.
Digital Client Self-Service Channels
Link. delivers an advanced, client-facing portal, letting your clients interact in a digital, secure and convenient way, reducing the time, cost and effort involved in data and documentation collection.
Onboarding & Origination
Deliver fast, frictionless and compliant digital account opening and onboarding processes for your customers. Multi-channel by design, Link. creates a smooth orchestration process for all customer data and documentation, minimizing time to revenue.
Client Data Master
Our centralized data system seamlessly integrates with leading data and screening providers as well as KYC utilities around the world. We automate customer data collection and remediation, saving you time and energy during client outreach.
Financial Crime & Compliance
Fuse the latest technologies and nable your firm to comply with a wide range of local and global regulations. Fight domestic and cross-border financial crime and digital AML/KYC and our advanced Regulatory Rules Engine.
Digital Client Self-Service Channels
Link. delivers an advanced, client-facing portal, letting your clients interact in a digital, secure and convenient way, reducing the time, cost and effort involved in data and documentation collection.
Onboarding & Origination
Deliver fast, frictionless and compliant digital account opening and onboarding processes for your customers. Multi-channel by design, Link. creates a smooth orchestration process for all customer data and documentation, minimizing time to revenue.
Client Data Master
Our centralized data system seamlessly integrates with leading data and screening providers as well as KYC utilities around the world. We automate customer data collection and remediation, saving you time and energy during client outreach.
Client Lifecycle Management - How It Works
Client Profile Management
Gain a clear insight into your clients, even across multiple profiles and jurisdictions
No-Code Onboarding Journey and Form Builder
Quickly react to regulatory changes and update client information forms instantly, without having to reach out to the IT department
Ongoing Obligations
Automatically trigger your on-going obligations, from following up on expiring ID documentation to more frequent background checks on higher risk clients. and PEPS
Client Outreach
Keep your client communication consistent across your organisation, automate your outreach and re-engage with your customers advising them in due course
Approval Pipeline and Workflow
portal, letting your clients interact in a digital, secure and convenient way, reduc- ing the time, cost and effort involved in data and documentation collection
Data Enrichment KYC/AML/CFT
Do away with pointless document certifications and confirm data at source through open APIs
AML Risk & Rules Based Engine
Define the rules for how you risk rate (High, Medium, Low) your clients based on how you see the risk in your business.
Audit and Reporting
Our audits and regulators a standard set of reports and audit trails for their review and give yourself peace of mind that your client onboarding process is fully transparent and auditable.
Transform Onboarding in Your Organisation
Digitally transform the way you manage your client risk.
No-Code Onboarding Journey and Form Builder
Client Profile Management
Data Enrichment KYC/AML/CFT
AML Risk & Rules Based Engine
Approval Pipeline and Workflow
Don't make every client an exception, focus your resources on the more complex client structures.
Quickly react to regulatory changes and update client information forms instantly, without having to reach out to the IT department.
Cut down on PDFs and creating non-digital images of your client and product data.
Gain a clear insight into your clients, even across multiple profiles and jurisdictions.
Make quicker and more informed decisions and identify potential issues earlier through fully automated background checks and data enrichment. Reduce errors and endless handwritten documentation with a modern digital platform.
Do away with pointless document certifications and confirm data at source through open APIs.
Automated address verification, background checks, bank and credit checks enables you to continually evaluate your clients and identify potential AML issues very early on. Let the technology highlight potential "red flags" much more efficiently than the human eye. Your administration, operations and compliance teams can then spend their time focused on proper issues and more complex relationships, thereby improving the service and relationships across the majority of your client base.
Red, Amber, Green (RAG) or High, Medium, Low. Define the rules for how you risk rate your clients based on how you see the risk in your business.
Assign weightings to key data points such as country risk levels, background check results and source of funds. Match your EDD requirements to the level of risk assigned to a client.
Simplify operations with real-time task assignment.
As workloads increase, dynamically re-assign priorities. Automatically approve clients based on a predefined set of criteria. Focus your resources on where they are needed, not on mundane tasks that add no value.
Simplify operations with real-time task assignment.
As workloads increase, dynamically re-assign priorities. Automatically approve clients based on a predefined set of criteria. Focus your resources on where they are needed, not on mundane tasks that add no value.
Client Outreach
Keep your client communication consistent across your organisation, automate your outreach and re-engage with your customers advising them in due course. Log all conversations and maintain a digital audit trail of all follow ups and actions taken.
Prepared for that regulator inspection? Ready for the annual audit?
Our audits and regulators a standard set of reports and audit trails for their review and give yourself peace of mind that your client onboarding process is fully transparent and auditable.
Strive to deliver Results
Benefits of Digital Transformation
A Powerful Onboarding Toolkit
Efficiently manage client onboarding, AML, KYC, regulatory requirements in once place. Automate ongoing obligations and reduce regulatory risk. Satisfy customers with self-build online forms and biometric data capture for remote onboarding.
More Than Just a KYC System
Go beyond carrying out KYC background checks. Link. offers full client lifecycle management that marries the end client experience with internal policies and risk management through automated risk scoring.
Flexible Costs and Minimize Time to Generate Revenue
More transparent pricing enables better controls over onboarding costs. Onboarding clients faster means revenue faster and reduced back office costs.
Boost Operational Efficiency
With 100% focus on financial services, Link. delivers technologies that can transform how financial institutions across the full spectrum of financial services can manage and serve their customers throughout the customer lifecycle. It encompasses the out-of-the-box integrations, automated data and document, and capability of eSignature.
Streamlined Digital Client Onboarding
Link. enables financial institutions to provide a quick and efficient onboarding process for new and existing clients. We manage all sub-processes and workflows that bring the client from initial account opening through every stage of the lifecycle. It includes the seamless integration, digital self-service client channels, and straight through processing.
Enhance Client Experience
We assist financial institutions deliver a first-class, low touch, high-tech client experience. Clients can interact through any channel, on any device, creating the perfect blend of technology and human interaction, delivering 30% efficiency gains through reduced manual processes. The digital self-service client channel onboarding could reduces client outreach and ensure the account opening is paperless.
Tailored For Your Sectors
Ongoing Support
We're here to make the process as easy as possible.
Implementation
By guided through the configuration and deployment of the platform by our experienced Implementation team. Requirements analysis, scope analysis, customisation, systems integrations, user policies, user training and delivery are implemented through agile implementation cycles. This approach enables a quick to market set-up and so you can achieve the desired results and real change, faster.
Ongoing Use and Support
With interactive help and support, staffed by a fully trained Customer Success team, you can have confidence that we will be there to help guide your team through your digital transformation journey.
With Digital Transformation, Everyone Wins.
Link. provides a class-leading digital onboarding experience for advisors, for compliance teams, for everyone. It will differentiate your business and build better relationships with your clients.